Globos osiguranje A.D.O has an internationally recognized certificate for quality management system according to the requirements of the ISO 9001: 2015 standard in the field of non-life insurance services. By continuously renewing the certificate, Globos osiguranje provides objective, efficient and effective management of its processes in accordance with clearly defined and controlled procedures with their continuous improvement, which provides the Company's stakeholders with a precisely defined service implemented in the best way.
Globos osiguranje also received a Certificate of Compliance with the principles and guidelines of the standard SRPS ISO 10002: 2019 which refers to the system of handling complaints and represents quality management in terms of satisfaction of users of insurance services, where special attention is paid to effective and efficient handling of complaints, through clearly defined process, its application, periodic review, maintenance and continuous improvement.
Operating in accordance with the requirements of international standards, we strive to respect the requirements of our clients, to improve the quality of our services and the satisfaction of business partners and employees, all in accordance with business practices in the field of insurance.
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The user of insurance services can file a Complaint to Globos osiguranje a.d.o. if he considers that some of his rights or interests have been violated in connection with the work of the Company, and especially in connection with the actions of the Company or persons performing insurance representation for the Company, ie deciding the Company in connection with the insurance contract or its execution.
A written objection may be filed: